Improve
Customer Service: Solutions in Customer Service Management
Customer service skill building from Lassen Innovation give
your staff the tools they need to excel. Innovation drives
our customer service training program and our methods embed
innovative customer
service management into the core of your organizational
culture and vision.
Customer Service Consulting: Improve Customer Service with
Mastery Training
Lassen Innovation's customer service training program has
been developed specifically for organizations with a genuine
commitment to customer service skill building and leadership.
Unlike the myriad of customer
service consulting and training programs, based on half-baked
slogans and short-lived motivational training sessions, our
program is different.
Excellence in customer service is a matter of innovation.
Innovation is the ability to recognize opportunities to invent
new ways of serving your valued customer. Our program is about
making the delivery of excellent customer service a systemic
part of your organizational culture and vision.
When it comes to innovation, no one knows it like our CEO
Nicholas
Webb. Nicholas has developed a system that has earned
him national recognition as the master of customer service.
Nicholas Webb has been awarded over 30 Patents by the US Patent
and Trademark Office. His product innovation ranges from one
of the world's smallest human implants to infant tracking
systems to popular fitness equipment.
The secret of his innovation success is based on understanding
and anticipating customer needs. In his new program, customer
service master Nicholas will show you the three steps to achieving
customer service mastery.
The customer service mastery program is available in the
following formats:
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Workshops |
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Seminars |
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Keynote presentations |
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Consulting and full program development |
FOR IMMEDIATE RELEASE
September 15, 2004
Contact Michelle Lynn
Lassen Innovation,
www.lassenscientific.com
530-244-6686 extension 12
Redding, California, Lassen Innovation, a full-service
management consultancy, announces Drakesbad Guest Ranch as
the recipient of this year's Customer Service Mastery award
(CSMA).
The prestigious Customer Service Mastery Award (CSMA) is
awarded to only one company per industrial category each year.
Nominees must provide an exceptional level of customer service
over a period of no less than five years. The Customer Service
Mastery Award (CSMA) is a unique award in that its focus is
on customer service innovation. According to Lassen Innovation
President Nicholas Webb, "Excellence in customer service is
simply a matter of innovation. If your organization wants
to provide industry leading customer service, obviously you
need to invent new ways of delivering meaningful value to
your customers. Old-fashioned policies, procedures and slogans
will never allow you to build customer equity."
Drakesbad Guest Ranch will receive their award in a formal
presentation near Sacramento in November. Lassen Innovation,
provides a broad range of customer service training and
systems. Additionally they have launched their new Lassen
on Leadership Program, a workshop and consulting program to
help organizations gain a competitive edge in the highly competitive
marketplace. Additional information regarding the award and
Lassen Innovation program can be found on their web site at
www.lassenscientific.com.
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